Customer Experience Leader: Warm Hospitality & Team Impact

McDonald's; Newbury; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Skills for life

Employee Assistance Programme

Exclusive discounts

Premium pay for overnight hours

Recognition and rewards

Free meals on your break

Career development

Job summary

McDonald’s is looking for a Customer Experience Leader to join our team in a role focused on hospitality, cleanliness and friendly service. You will work across shifts, including mornings, afternoons, and evenings, and help to create a welcoming experience for every guest.

No prior experience is required as full training will be provided; you will be supported by a friendly restaurant management team and be part of a positive, inclusive workplace culture.

Qualifications

• No experience required; full training provided.
• Customer-facing role requiring enthusiasm and reliability.
• Ability to work across weekdays and weekends.

Responsibilities

• Create a warm and welcoming atmosphere and tailor hospitality to meet customer needs.
• Use customer feedback to identify opportunities and drive improvements with the team.
• Navigate customer areas to seek engagement and resolve issues, mastering customer recovery.
• Lift team mood and inspire colleagues to improve performance.
• Arrange events and promote new menu items to engage visitors and build community.

Job description

McDonald’s is looking for a Customer Experience Leader to join our team in a role focused on hospitality, cleanliness and friendly service. You will work across shifts, including mornings, afternoons, and evenings, and help to create a welcoming experience for every guest.

No prior experience is required as full training will be provided; you will be supported by a friendly restaurant management team and be part of a positive, inclusive workplace culture.