Store Experience Leader

Sainsbury’s Group; Easthampstead; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card 10%

Annual bonus scheme

Free meals

Pension contributions match

Cycle to Work scheme

Job summary

Sainsbury’s Group is seeking a Customer Experience Manager for a UK store. You will lead front‑of‑house and back‑of‑house operations, shaping every customer interaction from checkout to service at the tills and petrol station if present.

You’ll coach, motivate and develop a diverse team to deliver outstanding service and achieve KPIs across sales, stock and customer satisfaction. You will work with colleagues to create an inclusive, high‑performing environment, manage disciplinaries fairly, and

Qualifications

• Previous line management in a fast-paced, operational environment.
• Obsessed with customers and coaches the team to raise service levels.
• Delivers KPIs across sales, stock availability, customer satisfaction and engagement.
• Handles disciplinaries, performance issues or employee relations matters.
• Leads operations and can work independently in absence of senior management.
• Proven track record of delivering exceptional customer experiences.
• Experience leading teams in high-volume retail or hospitality settings.
• Experience driving engagement and high performance across colleagues.

Responsibilities

• Oversee customer experience across the store from checkout to back of house.
• Manage front-end checkout operations ensuring customers are served to plan.
• Oversee petrol station operations where applicable.
• People management including performance, disciplinary processes and scheduling/pay accuracy.
• Occasionally assume overall responsibility for running the store with direction to colleagues.

Skills

Line management

Customer service leadership

KPI delivery

Performance management

Team coaching

Job description

Sainsbury’s Group is seeking a Customer Experience Manager for a UK store. You will lead front‑of‑house and back‑of‑house operations, shaping every customer interaction from checkout to service at the tills and petrol station if present.

You’ll coach, motivate and develop a diverse team to deliver outstanding service and achieve KPIs across sales, stock and customer satisfaction. You will work with colleagues to create an inclusive, high‑performing environment, manage disciplinaries fairly, and