Customer Experience Manager — Fast-Paced Retail Leader

Sainsbury’s Group; Minworth; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is seeking a Customer Experience Manager to lead the in-store customer journey across checkout and back‑of‑house operations. You will ensure a seamless shopping experience, supervise the front-end team, and may oversee petrol station operations where applicable.

The role involves coaching staff, handling disciplinaries, and managing scheduling and payroll with a focus on customer satisfaction.

Responsibilities

• Take responsibility for the overall customer experience across the store from checkout to back of house.
• Manage front-end checkout operation ensuring customers are served as expected.
• Oversee petrol station operations where applicable.
• Lead people management including performance, disciplinaries, scheduling and pay accuracy.
• Occasionally assume overall responsibility for running the store and directing colleagues.

Job description

Sainsbury’s Group is seeking a Customer Experience Manager to lead the in-store customer journey across checkout and back‑of‑house operations. You will ensure a seamless shopping experience, supervise the front-end team, and may oversee petrol station operations where applicable.

The role involves coaching staff, handling disciplinaries, and managing scheduling and payroll with a focus on customer satisfaction.