Customer Experience Leader | Store Operations & People

Sainsbury's; Larkhill; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym & perks

Job summary

Sainsbury's is seeking a proactive Store Manager to drive exceptional customer experiences across our store network. You’ll lead front-of-house and back-of-house teams, ensuring seamless daily operations, safe standards, and compelling service.

Your focus on coaching, KPI delivery and people management will empower colleagues to excel and deliver for customers. In this role, you’ll oversee high-volume store operations, manage performance, and provide direction to sustain excellent standards.

Qualifications

• Track record delivering exceptional customer experiences.
• Experience leading teams in a dynamic, frontline environment.
• Leadership in high-volume, fast-paced operations.
• Proven success delivering against KPIs (sales, stock, customer satisfaction).
• Experience handling complex people matters with fairness.

Responsibilities

• Own end-to-end customer experience across the store from checkout to back of house.
• Manage front-end checkout operations in line with expectations.
• Oversee petrol station operations (if applicable).
• People management: performance, disciplinaries, scheduling and pay.
• May assume overall responsibility for running the store when needed.

Skills

People management

Customer service

KPI delivery

Leadership

Team coaching

Job description

Sainsbury's is seeking a proactive Store Manager to drive exceptional customer experiences across our store network. You’ll lead front-of-house and back-of-house teams, ensuring seamless daily operations, safe standards, and compelling service.

Your focus on coaching, KPI delivery and people management will empower colleagues to excel and deliver for customers. In this role, you’ll oversee high-volume store operations, manage performance, and provide direction to sustain excellent standards.