Customer Experience & Journey Improvement Lead
Barchester Healthcare
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Benefits offered by this job
Job summary
Barchester Healthcare is seeking a passionate Customer Experience Executive to enhance our customer journey. This role involves analyzing customer feedback and insights to improve our service standards and manage improvement projects collaboratively.
The ideal candidate has strong project management skills and a CCXP qualification, with a focus on making impactful changes. The role is vital for supporting our commitment to quality care and customer satisfaction.
Join us at Barchester and be part of a supportive team that values progression and offers excellent benefits!
Qualifications
- Experience in project management and customer experience delivery.
- Understanding of customer experience design and journey mapping.
- Self-motivated, target driven, and a creative thinker.
- Proven ability to change organizational cultures.
Responsibilities
- Review insights from customer experience programs and suggest improvements.
- Collaborate with stakeholders to enhance service accountability.
- Map the customer journey and identify improvement areas.
- Support the continuous improvement of the customer relationship management system.
Skills
Education
Job description
Barchester Healthcare is seeking a passionate Customer Experience Executive to enhance our customer journey. This role involves analyzing customer feedback and insights to improve our service standards and manage improvement projects collaboratively.
The ideal candidate has strong project management skills and a CCXP qualification, with a focus on making impactful changes. The role is vital for supporting our commitment to quality care and customer satisfaction.
Join us at Barchester and be part of a supportive team that values progression and offers excellent benefits!
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