Resident Experience Strategist

Barchester Healthcare; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Annual bonus

Contribution pension scheme

Company Car

Laptop & Mobile Phone

Life Cover

25 days annual leave plus public holidays

Job summary

Barchester Healthcare is seeking a Customer Experience Manager to redefine how customers are prioritized in its care services. You'll design and oversee resident experiences, while collaborating with teams to enhance well-being and occupancy levels.

The role requires excellent project management and communication skills, with a focus on delivering change. A competitive salary and excellent benefits such as an annual bonus, pension contributions, and a company car are included.

This is a wonderful opportunity for growth in a supportive environment.

Qualifications

• Experience in customer experience design and implementation.
• Strong organization and self-motivation skills.
• Ability to deliver engaging presentations.

Responsibilities

• Redefine how customers are prioritized in care.
• Collaborate with various teams to enhance resident experience.
• Manage projects with commercial awareness.

Skills

Project management skills

Excellent communication skills

Analytical skills

Creative problem solving

Job description

Barchester Healthcare is seeking a Customer Experience Manager to redefine how customers are prioritized in its care services. You'll design and oversee resident experiences, while collaborating with teams to enhance well-being and occupancy levels.

The role requires excellent project management and communication skills, with a focus on delivering change. A competitive salary and excellent benefits such as an annual bonus, pension contributions, and a company car are included.

This is a wonderful opportunity for growth in a supportive environment.