Customer Experience Insights Coordinator

Correla; Elmdon Heath; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Locate for your day

Uncapped annual leave

5-10% Pension Contribution

Private Healthcare

Up to 26 weeks’ full pay equal parent

Wellbeing Services

And more!

Job summary

Correla is seeking a Customer Experience and Insights Coordinator to join our team inPermanent role in the UK. The role focuses on coordinating CX initiatives, gathering and analysing customer feedback, and translating insights into actionable improvements across the business.

You will work with Delivery Managers, operations, data analytics and client stakeholders to ensure actions are delivered and improvements implemented, contributing to exceptional customer outcomes.

Qualifications

• Strong understanding of customer journeys and CX best practices.
• Ability to coordinate activities and manage priorities while tracking actions.
• Experience analysing customer feedback and data to identify trends and opportunities.
• Excellent relationship-building to collaborate with teams, customers and stakeholders.
• Proactive, customer-focused mindset driving process improvements and outcomes.

Responsibilities

• Coordinate customer experience initiatives, survey programmes and follow-up actions aligned to business priorities, maintaining effective CX processes, tracking tools and reporting.
• Gather, interpret and analyse customer feedback and data to identify key themes, trends, challenges and opportunities, translating findings into meaningful, actionable insights.
• Produce and maintain accurate customer insight reports, ensuring information is accessible, relevant and supports continuous service and operational improvement.
• Manage and monitor customer survey and insight-related actions, tracking progress and providing timely updates to stakeholders.
• Collaborate with Customer Delivery Managers, Operational Teams, Data Analytics and Client stakeholders to share insights and drive customer-focused improvements.
• Leverage customer insight to identify opportunities for enhancing processes, ways of working and overall customer outcomes.

Skills

CX best practices

Customer journeys

Stakeholder management

Data analysis

Communication skills

Organizational skills

Job description

Correla is seeking a Customer Experience and Insights Coordinator to join our team inPermanent role in the UK. The role focuses on coordinating CX initiatives, gathering and analysing customer feedback, and translating insights into actionable improvements across the business.

You will work with Delivery Managers, operations, data analytics and client stakeholders to ensure actions are delivered and improvements implemented, contributing to exceptional customer outcomes.