CX & Insights Coordinator

Correla; Elmdon Heath; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Locate for your day

Uncapped annual leave

5-10% Pension Contribution

Private Healthcare

Up to 26 weeks’ full pay equal parent

Wellbeing Services

And more!

Job summary

Correla is seeking a Customer Experience and Insights Coordinator to join our team inPermanent role in the UK. The role focuses on coordinating CX initiatives, gathering and analysing customer feedback, and translating insights into actionable improvements across the business.

You will work with Delivery Managers, operations, data analytics and client stakeholders to ensure actions are delivered and improvements implemented, contributing to exceptional customer outcomes.

Qualifications

• Strong understanding of customer journeys and CX best practices.
• Ability to coordinate activities and manage priorities while tracking actions.
• Experience analysing customer feedback and data to identify trends and opportunities.
• Excellent relationship-building to collaborate with teams, customers and stakeholders.
• Proactive, customer-focused mindset driving process improvements and outcomes.

Responsibilities

• Coordinate customer experience initiatives, survey programmes and follow-up actions aligned to business priorities, maintaining effective CX processes, tracking tools and reporting.
• Gather, interpret and analyse customer feedback and data to identify key themes, trends, challenges and opportunities, translating findings into meaningful, actionable insights.
• Produce and maintain accurate customer insight reports, ensuring information is accessible, relevant and supports continuous service and operational improvement.
• Manage and monitor customer survey and insight-related actions, tracking progress and providing timely updates to stakeholders.
• Collaborate with Customer Delivery Managers, Operational Teams, Data Analytics and Client stakeholders to share insights and drive customer-focused improvements.
• Leverage customer insight to identify opportunities for enhancing processes, ways of working and overall customer outcomes.

Skills

CX best practices

Customer journeys

Stakeholder management

Data analysis

Communication skills

Organizational skills

Job description

Correla are looking for a Customer Experience and Insights Coordinator to join our team.

Salary: Up to £32,000pa (advertised salary achievable for a candidate fulfilling all role criteria)

Job Type: Permanent

About us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, becausewe’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About the Role:

• Coordinate customer experience initiatives, survey programmes and follow-up actions aligned to business priorities, maintaining effective CX processes, tracking tools and reporting.
• Gather, interpret and analyse customer feedback and data to identify key themes, trends, challenges and opportunities, translating findings into meaningful, actionable insights.
• Produce and maintain accurate customer insight reports, ensuring information is accessible, relevant and supports continuous service and operational improvement.
• Manage and monitor customer survey and insight-related actions, tracking progress and providing timely updates to stakeholders.
• Collaborate with Customer Delivery Managers, Operational Teams, Data Analytics and Client stakeholders to share insights and drive customer-focused improvements.
• Leverage customer insight to identify opportunities for enhancing processes, ways of working and overall customer outcomes.

About You

• Strong understanding of customer journeys, customer feedback mechanisms and customer experience (CX) best practices.
• Proven ability to coordinate activities, manage competing priorities and engage effectively with stakeholders while maintaining accurate tracking and ensuring actions are delivered to completion.
• Experience analysing customer feedback and operational data to identify key themes, trends and opportunities for continuous improvement.
• Strong relationship-building skills, with the ability to collaborate effectively with operational teams, customers, clients and wider business stakeholders.
• A proactive and customer-focused mindset, with a passion for improving customer experiences, enhancing processes and driving positive business outcomes.
• Excellent organisational, communication and problem-solving skills, with the ability to translate insight into practical actions and recommendations.

What we offer

• Locate for your day
• Uncapped annual leave
• 5-10% Pension Contribution
• Private Healthcare
• Up to 26 weeks’ full pay equal parent leave
• Wellbeing Services
• And more!

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability. We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.