Customer Experience Data & Insights Coordinator

Londonsquare; Uxbridge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

Group Pension Scheme

25 days holiday + bank holidays

Job summary

London Square in London is seeking a Customer Experience Administrator to support customer feedback programmes, coordinate surveys, and maintain performance data to drive continuous improvement.

You will provide administrative support across the Customer Experience team, build relationships with internal stakeholders, and help deliver a high standard of service in a fast-growing property developer environment.

Qualifications

• Previous experience in an administrative, customer service, customer experience or coordination role.
• Organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and a commitment to maintaining accurate records and data.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with customers.

Responsibilities

• Coordinate the administration and delivery of customer feedback and survey programmes across the business, ensuring activities are completed accurately and within agreed timescales.
• Manage the collection, processing and maintenance of customer feedback data, ensuring accuracy, completeness and compliance with company procedures.
• Monitor survey activity, response rates and customer satisfaction results, escalating any issues or anomalies as appropriate.
• Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
• Produce regular reports, data summaries and performance updates to support customer insight, business reporting and decision-making.
• Support the analysis of customer feedback, identifying trends and opportunities to enhance the customer experience.
• Coordinate recognition initiatives linked to customer satisfaction performance and positive customer feedback across the business.
• Administer customer and employee reward and incentive schemes in line with departmental requirements.
• Maintain accurate records and documentation, ensuring information is managed in accordance with company policies and data protection requirements.
• Build effective working relationships with internal stakeholders to support the successful delivery of Customer Experience objectives.
• Contribute to the continuous improvement of departmental processes, reporting practices and customer engagement activities.
• Provide general administrative support to the Customer Experience team and undertake any other duties commensurate with the role.

Skills

Organisational skills

Multitasking

Attention to detail

Communication skills

Phone manner

MS Office

Independent worker

Customer-focused

Tools

Microsoft Excel

Word

Outlook

PowerPoint

Job description

London Square in London is seeking a Customer Experience Administrator to support customer feedback programmes, coordinate surveys, and maintain performance data to drive continuous improvement.

You will provide administrative support across the Customer Experience team, build relationships with internal stakeholders, and help deliver a high standard of service in a fast-growing property developer environment.