Customer Experience Host - Showroom Reception

Arnold Clark Group; Salford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7 via Simplyhealth

Pension scheme

Parental leave packages

Training and progression

Job summary

Arnold Clark Group in Salford is seeking a Receptionist to join our branch as a Customer Experience Host. You will be the welcoming face for customers, greet visitors, and handle telephone inquiries with professionalism and warmth.

You'll deliver outstanding service while performing daily admin tasks and maintaining branch standards. This role emphasizes great communication, organisation, and a proactive attitude to support colleagues and customers alike.

Qualifications

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Responsibilities

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Skills

Telephone etiquette

Interpersonal skills

Customer service orientation

Independent & team work

Organised & multi-tasking

Tools

Cisco telephony

Microsoft Office

Excel

Job description

Arnold Clark Group in Salford is seeking a Receptionist to join our branch as a Customer Experience Host. You will be the welcoming face for customers, greet visitors, and handle telephone inquiries with professionalism and warmth.

You'll deliver outstanding service while performing daily admin tasks and maintaining branch standards. This role emphasizes great communication, organisation, and a proactive attitude to support colleagues and customers alike.