Receptionist

Arnold Clark Group; Stirling; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Holiday allowance 33 days

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Stirling is seeking a Receptionist to join our Volkswagen branch as a Customer Experience Host. You’ll warmly greet customers in the showroom and assist them on the phone with a professional, friendly approach.

You’ll deliver excellent service while handling daily admin tasks, maintaining branch standards with enthusiasm and a smile, and ensuring customers are well looked after at all times.

Qualifications

• Excellent telephone manner and interpersonal skills.
• Strong commitment to delivering outstanding customer service.
• Able to work independently and as part of a team.
• Highly organised with the ability to multi-task and manage priorities.

Responsibilities

• Act as the first point of contact for customers, in person and on the phone.
• Handle a high volume of calls and inquiries efficiently.
• Keep customer areas tidy and presentable and ensure customers are well looked after.
• Collaborate with all branch departments to support the customer experience.
• Go the extra mile for all customers.

Skills

Telephone manner

Interpersonal skills

Customer service orientation

Independent and team

Organised and multi-task

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our Volkswagen branch in Stirling.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• …and much more…

Hours:

Part time: Friday 8am - 7pm, Saturday 8am - 6pm, Sunday 11am - 6pm

Aboutthe role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more aboutLife at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.