Receptionist

Arnold Clark; Motherwell; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access

Pension scheme

Maternity/paternity

Training & progression

Additional benefits

Job summary

Arnold Clark Group is seeking a Customer Experience Host at our Motorstore in Motherwell. You’ll greet customers, handle enquiries both face-to-face and on the phone, and perform daily admin duties while maintaining branch standards with a friendly attitude.

In this role you’ll deliver outstanding service, work with colleagues across departments, and help keep the showroom welcoming and well-organised. Part-time hours apply, with ongoing opportunities for training and progression.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and a friendly telephone manner.
• Ability to multi-task and stay organised.
• Team player who can work independently.

Responsibilities

• Be the first point of contact for customers, in person and on the phone.
• Manage a large volume of calls and enquiries.
• Keep customer areas tidy and presentable and ensure customers are well looked after.
• Collaborate with all departments within the branch.
• Go the extra mile for all customers.

Skills

Phone manners

Interpersonal skills

Customer service

Independence

Multi-tasking

Cisco telephony

Microsoft Office

Job description

We’re recruiting for a Receptionist to join our Motorstore branch in Motherwell.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Part time: Tuesday - Thursday 4pm - 8pm and Friday 3pm - 8pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.