Receptionist

Arnold Clark Group; City of Edinburgh; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Edinburgh is seeking a Customer Experience Host to welcome customers at our Sighthill branch. You’ll greet visitors in person and on the phone, delivering friendly, professional service and helping with daily admin tasks to keep the showroom running smoothly.

The role is part-time with weekend hours, requires a proactive, team-oriented attitude and a commitment to going the extra mile for customers.

Qualifications

• Excellent telephone manner
• Strong interpersonal and communication skills
• A genuine interest in delivering excellent service
• Ability to work independently and in a team
• Highly organised with multi-tasking ability

Responsibilities

• Acting as the first point of contact for customers in person and on the phone
• Handling a high volume of customer calls and enquiries efficiently
• Keeping customer areas tidy and presentable and ensuring customers are well looked after
• Collaborating with other branch departments to meet customer needs
• Going the extra mile for all customers

Skills

Telephone manner

Interpersonal skills

Customer service

Teamwork

Organised

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our Edinburgh Motorstore/Fiat/BYD branch in Sighthill.

We offer:

• 33 days’ holiday allowance with room to grow


• Generous retail discounts


• Private healthcare


• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments


• Pension scheme


• Maternity and paternity packages


• Opportunities for training and progression


• And much more…

Hours:

Part time: Saturday 9am - 6pm and Sunday 11am - 6pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone


• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently


• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after


• Working proactively with all departments within the branch


• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner


• Excellent interpersonal skills


• A genuine interest in delivering excellent service and going above and beyond for our customers


• The confidence to work independently and also as part of a team


• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony


• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.