Customer Experience Host: Front Desk & Service Excellence

Arnold Clark Group; Perth; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth GP access 24/7 and dental

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group is recruiting a Receptionist to join our Perth branch in Scotland. You’ll be the welcoming face, greeting customers in person and on the phone, and handling daily admin with enthusiasm.

As a Customer Experience Host, you’ll deliver outstanding service, maintain branch standards, and support colleagues across departments while enjoying a friendly, professional environment and opportunities for progression.

Qualifications

• Excellent telephone manner
• Strong interpersonal skills
• Genuine interest in delivering excellent service
• Confidence to work independently and as part of a team
• Highly organised with the ability to multi-task

Responsibilities

• Acting as the first point of contact for customers, in person and on the phone
• Managing a large volume of customer calls and enquiries
• Keeping customer areas tidy and presentable
• Working proactively with all departments within the branch
• Going the extra mile for all customers

Skills

Telephone manner

Interpersonal skills

Customer service

Teamwork

Organisation & multitasking

Tools

Cisco telephony

Microsoft Office & Excel

Job description

Arnold Clark Group is recruiting a Receptionist to join our Perth branch in Scotland. You’ll be the welcoming face, greeting customers in person and on the phone, and handling daily admin with enthusiasm.

As a Customer Experience Host, you’ll deliver outstanding service, maintain branch standards, and support colleagues across departments while enjoying a friendly, professional environment and opportunities for progression.