Reception & Guest Experience Host

Balmoral Arms; Oban; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Wagestream

YuLife

Echo

Career Development

Employee recognition and rewards

Exclusive Discounts

Work in breathtaking locations

Job summary

Crerar Hotels is seeking a friendly and professional Receptionist to be the welcoming face of our hotels in Scotland and the Lake District. You will deliver outstanding guest experiences, manage enquiries, answer calls, and support bookings with our CRM and booking systems.

The role emphasizes upselling hotel amenities and maintaining a professional appearance, with responsibilities spanning front desk tasks, cash handling, and guest satisfaction in a fast-paced hospitality environment.

Qualifications

• Friendly and professional appearance.
• Excellent communication skills across all guest touchpoints.
• Ability to upsell hotel amenities and services.

Responsibilities

• Deliver high-quality guest service at the front desk.
• Manage guest enquiries and respond to requests.
• Answer and route calls, assist with bookings and reservations.
• Handle daily banking tasks and cash handling.
• Work with hotel booking and CRM systems to update records.

Skills

Customer service

Phone etiquette

Upselling

Multi-tasking

Tools

CRM systems

Booking systems

Job description

Crerar Hotels is seeking a friendly and professional Receptionist to be the welcoming face of our hotels in Scotland and the Lake District. You will deliver outstanding guest experiences, manage enquiries, answer calls, and support bookings with our CRM and booking systems.

The role emphasizes upselling hotel amenities and maintaining a professional appearance, with responsibilities spanning front desk tasks, cash handling, and guest satisfaction in a fast-paced hospitality environment.