Customer Experience Host – Front Desk & Showroom

Arnold Clark; Perth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days' holiday allowance

Retail discounts

Private healthcare

GP access via Simplyhealth

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Job summary

Arnold Clark in Perth is seeking a Customer Experience Host (Receptionist) to greet customers and handle enquiries with warmth and professionalism. You’ll manage phone and face-to-face interactions, while supporting daily admin tasks to maintain branch standards.

The role emphasizes delivering outstanding service, teamwork, and a proactive approach to customer care in a busy automotive environment.

Qualifications

• Excellent phone and face-to-face communication skills.
• Strong interpersonal abilities with customers and colleagues.
• Commitment to exceptional service and going the extra mile.
• Confident to work independently and as part of a team.
• Highly organised with ability to multi-task in a busy branch.

Responsibilities

• Act as first point of contact for customers in person and on the phone.
• Handle a high volume of calls and efficiently resolve inquiries.
• Keep customer areas tidy and presentable, ensuring a welcoming environment.
• Collaborate with all branch departments to assist customers.
• Provide outstanding service and support to every visitor.

Skills

Telephone manner

Interpersonal skills

Deliver excellent service

Independence & teamwork

Organised & multi-tasking

Tools

Cisco telephony

Microsoft Office / Excel

Job description

Arnold Clark in Perth is seeking a Customer Experience Host (Receptionist) to greet customers and handle enquiries with warmth and professionalism. You’ll manage phone and face-to-face interactions, while supporting daily admin tasks to maintain branch standards.

The role emphasizes delivering outstanding service, teamwork, and a proactive approach to customer care in a busy automotive environment.