Weekend Customer Experience Host — First‑Rate Service

Arnold Clark Group; Glasgow; On-site; GBP 10,000 - 12,000; Full time

Benefits offered by this job

33 days' holiday allowance with roomto

Generous retail discounts

Private healthcare

Simplyhealth GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Hillington (Glasgow) is seeking a weekend Customer Experience Host at our BMW/MINI branch to warmly greet customers and handle calls with a professional, helpful manner. You’ll deliver excellent service while managing daily admin tasks and maintaining showroom standards with energy and a smile.

The role focuses on front-desk duties, handling enquiries, and supporting colleagues across departments to ensure a welcoming customer experience on Saturdays and Sundays.

Qualifications

• Excellent telephone manner and friendly communication.
• Strong interpersonal and customer-service focus.
• Ability to multi-task and stay organised in a busy front-desk environment.
• Capable of working independently and as part of a team.

Responsibilities

• Act as first point of contact for customers in person and by phone.
• Manage a high volume of calls and enquiries with professionalism.
• Keep customer areas tidy and welcoming and assist showroom teams.
• Cover daily admin tasks and support branch standards.

Skills

Telephone manner

Interpersonal skills

Customer service

Multitasking

Teamwork

Tools

Cisco telephony

Microsoft Office

Job description

Arnold Clark Group in Hillington (Glasgow) is seeking a weekend Customer Experience Host at our BMW/MINI branch to warmly greet customers and handle calls with a professional, helpful manner. You’ll deliver excellent service while managing daily admin tasks and maintaining showroom standards with energy and a smile.

The role focuses on front-desk duties, handling enquiries, and supporting colleagues across departments to ensure a welcoming customer experience on Saturdays and Sundays.