Weekend Customer Experience Host | Front Desk & Showroom

Arnold Clark; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

33 days holiday

Generous retail discounts

Private healthcare

GP access via Simplyhealth 24/7

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark in Hillington is seeking a Customer Experience Host to welcome customers at the BMW/MINI branch. You’ll greet visitors, handle enquiries on the phone, and support daily reception tasks with a friendly, professional manner.

This weekend role offers solid benefits and development opportunities within a busy car showroom environment, with Saturday and Sunday shifts and a focus on delivering outstanding service to every customer who walks through the door.

Qualifications

• Exceptional telephone etiquette and customer focus.
• Strong interpersonal and communication skills.
• Able to multitask and remain organized in a busy showroom reception.
• Ability to work independently and as part of a team.
• Welcoming, professional, and friendly with customers.

Responsibilities

• Serve as first point of contact for customers in person and on the phone.
• Handle a high volume of calls and enquiries efficiently.
• Keep customer areas tidy and welcoming.
• Collaborate with branch departments to assist customers.
• Deliver excellent service and go the extra mile.

Skills

Telephone manner

Interpersonal skills

Customer service

Independent worker

Team player

Multi-tasking

Tools

Cisco telephony

Microsoft Office

Excel

Job description

Arnold Clark in Hillington is seeking a Customer Experience Host to welcome customers at the BMW/MINI branch. You’ll greet visitors, handle enquiries on the phone, and support daily reception tasks with a friendly, professional manner.

This weekend role offers solid benefits and development opportunities within a busy car showroom environment, with Saturday and Sunday shifts and a focus on delivering outstanding service to every customer who walks through the door.