Customer Experience & Growth Manager

Sword Group; Aberdeen City; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Pension scheme

Private health insurance

Well-being programme

Employee assistance programme

Job summary

Sword Group is seeking a Customer Experience Manager to drive sales activity, lead generation and pipeline management, while building strong client relationships. You will ensure service alignment with client goals and provide leadership to the team in a dynamic IT services environment.

The role requires account management experience, a strategic mindset, and the ability to manage complex pipelines. Experience in renewables/utilities is a plus, with a focus on delivering value and customer

Qualifications

• Account management experience, preferably in IT services or energy.
• Able to manage a complex pipeline and deliver a structured sales process.
• Strong multi-level relationship building skills.
• Commercially focused with strategic thinking.
• Highly motivated and target driven.
• Line management experience desirable.
• Degree qualification or equivalent experience.
• Experience of Renewables and Utilities markets advantageous.

Responsibilities

• Lead sales activity, lead generation and pipeline management.
• Work with Sword and client personnel to ensure service is aligned to needs and goals.
• Engage regularly with clients and stakeholders to understand the client's business.
• Serve as the primary point of contact for key customers, building strong relationships.
• Conduct service reviews and account health checks to ensure satisfaction and value.
• Gather, analyse and act on customer feedback to drive continuous improvement.
• Provide line management support for the team and assist engagement initiatives.
• Assist with operational and administrative tasks including resource tracking, reporting, PO/invoicing, and workforce administration.

Skills

Account management

Pipeline management

Relationship building

Strategic thinking

Budget management

Customer experience planning

Communication skills

Line management

Education

Degree or equivalent experience

Bachelor's degree

Job description

Sword Group is seeking a Customer Experience Manager to drive sales activity, lead generation and pipeline management, while building strong client relationships. You will ensure service alignment with client goals and provide leadership to the team in a dynamic IT services environment.

The role requires account management experience, a strategic mindset, and the ability to manage complex pipelines. Experience in renewables/utilities is a plus, with a focus on delivering value and customer