Customer Experience Leader – Energy Solutions & Growth

LASER Energy - part of Commercial Services Group; West Malling; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave plus birthday off

Life assurance cover (4x salary)

Pension scheme with employer contribution

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

Tailored learning and development support

Job summary

A leading energy services provider in the UK seeks an experienced Customer Service Manager to lead and inspire a team focused on exceptional service delivery. The role involves shaping customer experiences, setting performance metrics, and driving improvements in service quality. Candidates should possess strong leadership skills along with a solid understanding of the energy industry. This position offers development opportunities, competitive benefits, and a focus on customer satisfaction in a rapidly growing company.

Qualifications

• Strong experience managing, leading and coaching high-performing customer service teams.
• Proven experience improving customer satisfaction and embedding customer-centric values.
• A detailed understanding of the energy industry.

Responsibilities

• Lead, coach and develop Customer Service Leads to achieve Customer Service Success Measures.
• Foster a culture of excellence and customer-centricity.
• Empower your team to drive high performance.

Skills

Managing customer service teams

Improving customer satisfaction

Understanding of the energy industry

Setting performance metrics

Building stakeholder relationships

Process improvement

Microsoft Office skills

Financial acumen

Problem-solving skills

Organizational skills

Commercial insight

Creativity

Commitment to improvement

Job description

A leading energy services provider in the UK seeks an experienced Customer Service Manager to lead and inspire a team focused on exceptional service delivery. The role involves shaping customer experiences, setting performance metrics, and driving improvements in service quality. Candidates should possess strong leadership skills along with a solid understanding of the energy industry. This position offers development opportunities, competitive benefits, and a focus on customer satisfaction in a rapidly growing company.