Client Experience & Accounts Manager

Sword Services Greece S.A.; Aberdeen City; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Pension scheme

Private health

Job summary

Sword is a leading provider of business technology solutions across energy, public and finance sectors. The Customer Experience Manager will drive sales activity, manage a complex pipeline and build lasting client relationships, reporting to the Delivery Partner.

You will ensure service alignment with client goals and lead engagement across multiple levels. Ideal candidates will have account management experience, preferably in IT services or energy, strong communications skills, and a track

Qualifications

• Degree qualification or equivalent experience.

Responsibilities

• Lead sales activity, lead generation and pipeline management.
• Build strong client relationships and act as primary contact.
• Conduct service reviews and gather customer feedback for improvements.
• Support budgeting, resource planning and workforce administration.

Job description

Sword is a leading provider of business technology solutions across energy, public and finance sectors. The Customer Experience Manager will drive sales activity, manage a complex pipeline and build lasting client relationships, reporting to the Delivery Partner.

You will ensure service alignment with client goals and lead engagement across multiple levels. Ideal candidates will have account management experience, preferably in IT services or energy, strong communications skills, and a track