Customer Experience Executive - Bournemouth | 33 Days Leave

Team Jobs - Commercial; Lower Blandford St Mary; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days

Company pension

Sick pay

Career progression

Referral programme

Salary reviews

Team events

Free flu jabs

Eye care vouchers

Mon-Fri

Modern office environment

Job summary

TeamJobs is seeking a Customer Service Executive to join a Bournemouth-based team. You will be the primary contact for customers, handling enquiries, coordinating appointments and working with engineers to ensure a smooth journey from enquiry to resolution.

We are looking for at least two years in customer service, with excellent communication and strong organisational skills. The role offers a Monday to Friday schedule, a salary of £28,000–£31,000 per year, and opportunities for career

Qualifications

• At least two years in a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive approach to problem solving.
• Ability to remain calm and professional in a busy environment.
• Positive, team-focused attitude.
• Good IT skills, including Microsoft Office, with confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service experience

Excellent communication

Telephone skills

Organisational skills

Problem solving

Team-oriented

CRM systems knowledge

Tools

CRM systems

Microsoft Office

Job description

TeamJobs is seeking a Customer Service Executive to join a Bournemouth-based team. You will be the primary contact for customers, handling enquiries, coordinating appointments and working with engineers to ensure a smooth journey from enquiry to resolution.

We are looking for at least two years in customer service, with excellent communication and strong organisational skills. The role offers a Monday to Friday schedule, a salary of £28,000–£31,000 per year, and opportunities for career