Bournemouth Customer Success & Operations Coordinator

Confidential; Lower Blandford St Mary; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days including Bank/HB

Company pension

Sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Modern office environment

Job summary

Confidential in Bournemouth invites applications for a Customer Operations Coordinator role. You will serve as the main contact, guiding customers from enquiry to resolution, coordinating appointments with engineers and liaising with internal teams to ensure a seamless service.

The role emphasises first-class customer experience, strong communication, and effective diary management in a fast-paced environment, with progression opportunities and a modern office.

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Communication

Telephone skills

Organisational skills

Problem solving

Team player

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Confidential in Bournemouth invites applications for a Customer Operations Coordinator role. You will serve as the main contact, guiding customers from enquiry to resolution, coordinating appointments with engineers and liaising with internal teams to ensure a seamless service.

The role emphasises first-class customer experience, strong communication, and effective diary management in a fast-paced environment, with progression opportunities and a modern office.