Customer Operations & Experience Executive

Team Jobs - Commercial; England; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave including Bank/HB

Company pension

Company sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

Job summary

TeamJobs are recruiting a Customer Service Executive to join our Bournemouth-based team. You will be the main contact for customers, handling enquiries and coordinating appointments while working with engineers and internal teams to ensure a seamless journey.

This role offers a supportive environment, a Monday–Friday schedule, and opportunities for career development within a growing business. Excellent communication and IT skills are essential.

Qualifications

• Minimum two years' experience in a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.
• A positive, team focused attitude.
• Good IT skills, including Microsoft Office, and confidence using CRM systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service

Communication skills

Organisational skills

Proactive problem solving

CRM systems

Microsoft Office

Job description

TeamJobs are recruiting a Customer Service Executive to join our Bournemouth-based team. You will be the main contact for customers, handling enquiries and coordinating appointments while working with engineers and internal teams to ensure a seamless journey.

This role offers a supportive environment, a Monday–Friday schedule, and opportunities for career development within a growing business. Excellent communication and IT skills are essential.