Customer Experience & Dispatch Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Employee assistance program

Referral program

Discounts on JC products

Extra leave

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Customer Experience/Dispatch Coordinator in the United Kingdom to coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time with minimal disruption. You will work closely with Field Line Managers and other stakeholders to keep customers informed and ensure smooth, customer-focused interactions.

You will dispatch engineers to appointments, balance workloads, confirm details from start to finish, and

Qualifications

• Strong customer service skills.
• Confident using computers and quick to learn new systems.
• Organised, proactive, and comfortable picking up the phone.

Responsibilities

• Dispatch engineers to customer appointments, ensuring the right person gets to the right job at the right time.
• Keep engineer diaries running smoothly by balancing workloads and ensuring everyone stays productive and supported.
• Coordinate customer visits from start to finish – confirming details, planning ahead, and keeping everything on track.
• Work closely with engineers and managers to solve problems quickly and keep customers feeling confident and informed.
• Support the team by coordinating schedules, materials, and follow‑up visits so engineers can stay focused on the job.

Skills

Customer service

Computer skills

Organization

Phone etiquette

Job description

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Customer Experience/Dispatch Coordinator in the United Kingdom to coordinate engineer schedules, manage customer appointments, and ensure installations are delivered on time with minimal disruption. You will work closely with Field Line Managers and other stakeholders to keep customers informed and ensure smooth, customer-focused interactions.

You will dispatch engineers to appointments, balance workloads, confirm details from start to finish, and