Customer Service & Operations Coordinator — Growth & Impact

Mole Valley Farmers; Huntworth; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Scottish Widows contributory pension -

Up to 25% staff discount

Free parking on site

33 days annual leave

Excellent training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme

Enhanced Family Leave Policies

Résumé du poste

Mole Valley Farmers in Huntworth is seeking a Customer Service Coordinator to join a busy team supporting British agriculture. You will process orders, coordinate with Transport Planning, Inventory and Field Sales, and help maintain service excellence.

The role emphasizes problem solving, teamwork, and continuous improvement, with full-time hours, a 40-hour week, and Saturday rota. Training and development opportunities are highlighted.

Qualifications

• Experience in a customer-facing role.
• Strong attention to detail and excellent organisational skills.
• Confident communicator across teams and levels.
• Proficient in Microsoft Office and comfortable using digital tools.

Responsabilités

• Delivering exceptional customer service through timely and accurate order processing.
• Liaising with internal teams to ensure smooth delivery and stock management.
• Handling customer queries with empathy and professionalism.
• Supporting and mentoring new team members.
• Maintaining and updating standard operating procedures.
• Taking ownership of service improvement projects.
• Identifying and implementing process efficiencies.

Connaissances

Customer service

Attention to detail

Organisational skills

MS Office / digital tools

Outils

MS Office

Description du poste

Mole Valley Farmers in Huntworth is seeking a Customer Service Coordinator to join a busy team supporting British agriculture. You will process orders, coordinate with Transport Planning, Inventory and Field Sales, and help maintain service excellence.

The role emphasizes problem solving, teamwork, and continuous improvement, with full-time hours, a 40-hour week, and Saturday rota. Training and development opportunities are highlighted.