Customer Service Coordinator

Agri-Web Limited; Peterborough; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Pension matching up to 10%

Flexible benefits

Job summary

AB Agri is seeking a Customer Service Coordinator to join the National Milk Records and KW Feeds customer services team. The role involves handling enquiries, processing orders and payments, and collaborating across the business to resolve issues, with full training provided.

The position is permanent, full-time (37.5 hours per week) with a flexible hybrid working pattern. The package includes £24,786 salary, pension contributions up to 10%, and flexible benefits supporting development and

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude.
• Strong IT literacy, including Microsoft Office.
• Good organisational skills and ability to prioritise.
• Strong attention to detail and accuracy.
• Positive, flexible, and adaptable approach.
• Ability to work independently and as part of a team.
• Willingness to learn new systems, products, and processes.

Responsibilities

• Deliver outstanding customer service across National Milk Records and KW Feeds, acting as a trusted point of contact for customers.
• Manage customer enquiries via phone, email, and other communication channels, aiming for first-contact resolution wherever possible.
• Process customer orders, payments, and account requests accurately and efficiently.
• Respond to invoice and payment queries, investigating issues and providing timely resolutions.
• Maintain accurate customer records and update CRM/ERP systems in line with company procedures and GDPR requirements.
• Work closely with internal teams, field colleagues, and product specialists to resolve customer issues and ensure a seamless customer experience.
• Identify opportunities to promote products and services and pass potential sales leads to the relevant teams.
• Support continuous improvement initiatives and assist with additional projects or business activities as required.

Skills

Communication skills

IT literacy

Organisational skills

Attention to detail

Teamwork

Adaptability

Willingness to learn

Tools

Microsoft Office

Job description

The Role & Key Responsibilities

Job Title:Customer Service Coordinator

Location:Sherburn In Elmet (Flexible Hybrid working)

Contract and shift pattern: Permanent, Full time, 37.5 hours per week

Package includes: Salary £24,786 a year, pluspension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

Our Customer Services Team is looking for a Customer Services Coordinator to join our growing business, supporting customers across National Milk Records (NMR) and KW Feeds. In this role, you'll be at the heart of our customer experience, managing enquiries, processing orders and payments, and working collaboratively with colleagues across the business to resolve customer queries from start to finish. With full training and support provided, this is an excellent opportunity for someone who is customer-focused, adaptable, and eager to learn.

What you'll be doing

• Deliver outstanding customer service across National Milk Records and KW Feeds, acting as a trusted point of contact for customers.
• Manage customer enquiries via phone, email, and other communication channels, aiming for first-contact resolution wherever possible.
• Process customer orders, payments, and account requests accurately and efficiently.
• Respond to invoice and payment queries, investigating issues and providing timely resolutions.
• Maintain accurate customer records and update CRM/ERP systems in line with company procedures and GDPR requirements.
• Work closely with internal teams, field colleagues, and product specialists to resolve customer issues and ensure a seamless customer experience.
• Identify opportunities to promote products and services and pass potential sales leads to the relevant teams.
• Support continuous improvement initiatives and assist with additional projects or business activities as required.

What you'll bring

• Excellent communication and interpersonal skills, with confidence speaking to customers over the phone and via email.
• A customer-focused attitude and genuine passion for delivering excellent service.
• Strong IT literacy, including experience using Microsoft Office applications.
• Good organisational skills with the ability to prioritise workloads and manage multiple tasks.
• Strong attention to detail and a high level of accuracy when processing information.
• A positive, flexible, and adaptable approach to work.
• Ability to work effectively both independently and as part of a team.
• A willingness to learn new systems, products, and processes.

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all.With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

About The Company

Decoding milk data, building robust insights.

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re National Milk Records (NMR) a part of the AB Agri community committed to investing in an innovative range of milk quality, herd health and genomic testing services, generating data and building robust insights that empower farmers to make informed decisions on cow productivity.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.