Customer Experience Coordinator

The Vet; Doncaster; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Descripción de la vacante

The Vet in Doncaster is seeking a Customer Experience Coordinator to join our friendly team. You will be the first point of contact for customers and their pets, ensuring a welcoming and efficient experience from arrival through to checkout.

We value outgoing, proactive, and confident individuals who can support customers with clear communication and high-quality service, including discussing our Pet Health Plans and available services.

Formación

• Customer-focused and able to create a welcoming environment for customers and their pets.
• Outgoing, proactive, confident and helpful when interacting with customers.
• Willing to complete tablet check-in and explain services offered.

Responsabilidades

• Greet customers and their pets at reception and guide them to the waiting area.
• Complete check-in on the tablet and discuss services that may benefit the customer.
• Assist with the check-out process and ensure customers have time to ask questions.
• Provide outstanding customer service and act as first point of contact for the practice.

Conocimientos

Customer service

Communication

Reception duties

Descripción del empleo

We’re on the lookout for a Customer Experience Coordinator to join us at our Doncaster surgery, working 35 hours per week and covering 1:4 weekends. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service!

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit. For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have. We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

A little more about our Doncaster practice

You'll get to work in our purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Upon arrival, customers are warmly welcomed into our modern, spacious reception with separate dog & cat waiting areas!

Benefits:

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts