Customer Experience Coordinator (Weekends)

The Vet; Nottingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Compassionate leave

Surgery discounts

Job summary

The Pet Vet Nottingham is seeking a Customer Experience Coordinator to join our friendly reception team. The role covers weekend shifts (two days, 10am-2pm) and focuses on welcoming customers and their pets with a helpful, efficient approach.

You’ll receive training through BVRA and work in a purpose-built practice with a supportive team, joining a 6-person reception group committed to outstanding service.

Qualifications

• Customer service superstar capable of creating a welcoming environment.
• Experience in reception or front-desk roles is beneficial.

Responsibilities

• Be the first point of contact for customers and their pets.
• Provide friendly, efficient reception and handle inquiries.

Skills

Customer service

Reception duties

Job description

We’re on the lookout for a Customer Experience Coordinator to join us at ! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a weekend both days from 10am-2pm. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Benefits:

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

A little more about us at The Pet Vet Nottingham

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. In this role, you'll be joining our strong reception team of 6.