Customer Experience Coordinator (weekends)

The Pet Vet; Nottingham; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet Nottingham is seeking a Customer Experience Coordinator to join our friendly reception team, delivering welcoming, efficient service to customers and their pets in person and on the phone. You’ll be the first point of contact for clients, helping to create a positive, long-lasting impression as part of a six-strong reception team in our purpose-built, spacious practice.

The role is weekends only (Saturday and Sunday, 10am–2pm) with training through BVRA CPD, and a benefits package

Qualifications

• Customer-focused, welcoming and efficient service for customers and their pets.
• Weekend hours: Saturdays and Sundays 10:00–14:00.

Responsibilities

• Be the first point of contact for customers in person and on the phone.
• Greet and assist customers and their pets at reception.
• Provide excellent customer experience and maintain a friendly environment.

Skills

Customer service

Reception experience

Communication skills

Job description

Nottingham

We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Nottingham ! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a weekend both days from 10am-2pm. Our Customer Experience Coordinators are often our customers' first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts

A little more about us at The Pet Vet Nottingham

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we're able to provide. In this role, you'll be joining our strong reception team of 6.

Being part of The Pet Vet family

We're part of the UK's largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We're committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We're continually investing in developing our growing team and there's never been a better time to join us!