Customer Experience Coordinator

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a distinguished organization as a Customer Experience Coordinator in Birmingham, where you'll play a vital role in enhancing customer satisfaction. This exciting position involves processing bookings, managing inquiries, and coordinating with partners to deliver tailored experiences. With a focus on compliance and attention to detail, you will ensure seamless operations while handling administrative tasks. If you are passionate about customer service and thrive in a dynamic environment, this opportunity offers immediate start and competitive pay, making it a perfect fit for those eager to make a difference in customer experiences.

Qualifications

• Strong communication skills required for effective customer interaction.
• Excellent organizational abilities to manage multiple tasks efficiently.

Responsibilities

• Process bookings and manage email inquiries for customer interactions.
• Coordinate with external partners and maintain accurate records.

Skills

Communication Skills

Organizational Abilities

Customer Service Experience

Multitasking

Attention to Detail

Data Entry Proficiency

Tools

Microsoft Office

Microsoft Teams

CRM Software

Job description

Customer Experience Coordinator, Birmingham

Page Personnel is seeking a Customer Experience Coordinator in Birmingham, United Kingdom. This role requires an EU work permit.

Job Details

• Location: Birmingham, UK
• Category: Customer Service
• Reference: 93fc1b096d85
• Posted: 05.05.2025
• Expiry: 19.06.2025

Job Description

This is an exciting and unique opportunity with immediate start and competitive pay. The role involves processing bookings, managing email inquiries, coordinating with external partners, maintaining records, and ensuring compliance with GDPR. You will also handle administrative tasks, arrange accommodations, and conduct follow-ups to gather feedback.

About Our Client

A distinguished organization dedicated to growth and innovation, focusing on delivering tailored customer experiences with precision and care.

Candidate Requirements

• Strong communication skills (written and verbal)
• Excellent organizational abilities
• Customer service experience and passion for delivering exceptional experiences
• Ability to multitask and work under pressure
• Attention to detail and proficiency in data entry
• Competency in Microsoft Office and Teams; CRM experience preferred