Customer Service Coordinator

Virtual Bridges; Birmingham; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer operations and ensure efficient service delivery. In this pivotal role, you will manage customer orders, respond to inquiries, and collaborate with various internal teams to guarantee a seamless experience. The ideal candidate will possess strong communication and organizational skills, along with a solid background in export and shipping operations. This position offers a competitive salary and a supportive environment where your contributions will make a significant impact. If you're passionate about customer service and eager to excel in a dynamic setting, this opportunity is perfect for you.

Benefits

25 days holiday + all UK bank holidays

Free life assurance cover

Generous paid sick scheme

Access to a stakeholder pension scheme

Voluntary employee medical cash benefit plan

Qualifications

• Minimum of 2 years' experience in export and shipping operations.
• In-depth understanding of international shipping regulations.
• Relevant qualifications in the transport of Dangerous Goods.

Responsibilities

• Manage and coordinate customer orders via email, telephone, and customer portals.
• Respond to customer queries and requests promptly and professionally.
• Build and maintain strong relationships with global customers.

Skills

Communication Skills

Organisational Skills

Time Management

Problem-Solving Skills

Export and Shipping Operations

International Shipping Regulations

Education

GCSEs in Maths and English

NVQ Level 2 or higher

Qualifications in Dangerous Goods Transport

Tools

Sage X3

Microsoft Word

Microsoft Excel

Job description

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Customer Service Co-ordinator

Customer Service Co-ordinator

Location: West Bromwich | Hours: 8:45 AM - 4:30 PM (36.25 hours/week)

Salary: c£30,000 (depending on experience)

We're looking for a dedicated Customer Service Co-ordinator to join our team and play a key role in ensuring smooth and efficient customer operations.

Responsibilities

• Manage and coordinate customer orders via email, telephone, and customer portals in line with ISO9001 standards.
• Proactively monitor and communicate order progress to ensure On Time In Full (OTIF) deliveries.
• Respond to customer queries and requests promptly and professionally.
• Work closely with internal teams including Operations, QA/QC, Warehouse, R&D, and Sales to ensure a seamless customer experience.
• Build and maintain strong relationships with global customers and freight partners.
• Prepare, calculate, and track accurate quotations in a timely manner.
• Coordinate and prepare documentation for the domestic and international transport of goods, ensuring full compliance with transport regulations (road, air, and sea).
• Ensure timely and accurate order completion to meet monthly, quarterly, and yearly targets.
• Participate in sales and operations meetings, provide customer updates, and circulate meeting minutes.
• Monitor customer order patterns, analyse trends, and provide accurate forecasting updates.
• Support administrative duties including filing, scanning, and hosting visitors.
  
  

Skills & Qualifications

• Strong communication, organisational, time management, and problem-solving skills.
• Minimum of 2 years' experience in export and shipping operations.
• In-depth understanding of international shipping regulations.
• Relevant qualifications in the transport of Dangerous Goods (IMDG, IATA, ADR).
• Experience using Sage X3 or similar ERP systems.
• Proficient in Microsoft Word & Excel.
• GCSEs in Maths and English, plus NVQ Level 2 or higher.
  
  

Benefits

• Competitive salary (c£30,000 depending on experience)
• 36.25 hour working week
• 25 days holiday + all UK bank holidays
• Free life assurance cover and a generous paid sick scheme (after qualifying period)
• Access to a stakeholder pension scheme
• Voluntary employee medical cash benefit plan
  
  

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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