Customer Experience Coordinator in Northampton)

Impact Recruitment Services; Northampton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Coordinator, where your passion for technical products and exceptional customer service will shine. In this full-time role, you'll support German B2B clients, leveraging your sales skills to manage the entire sales process. Enjoy a flexible working environment with the opportunity to work from home every Friday, alongside generous annual leave and a contributory Paycare scheme. This is an exciting opportunity to make a real impact and grow within a dynamic team.

Benefits

Flexible Working Hours

25 Days Annual Leave

Work from Home Fridays

Contributory Paycare Scheme

Annual Salary Review

Qualifications

• 2+ years in customer experience or sales roles.
• Fluent in German and English with strong organizational skills.

Responsibilities

• Diagnose customer needs and provide suitable product solutions.
• Manage sales process from lead generation to closing.

Skills

Customer Service

Sales Skills

Fluent in German

Organizational Skills

Attention to Detail

Tools

CRM Platforms

Hubspot

Zendesk

Microsoft Office

Job description

Customer Experience Coordinator (German Speaking)

Location: Northampton

Type: Permanent, Full-time

Salary: £30,000 plus bonus

Are you passionate about working with technical products and international customers? Do you have experience in delivering exceptional B2B customer service? Are you fluent in German? If so, this could be the perfect opportunity for you!

This role offers a fantastic chance to join a forward-thinking company that values its people. As a Customer Experience Coordinator, you will leverage your excellent customer service and internal sales skills to support their German B2B clients.

Responsibilities:

1. Diagnose customer product requirements and provide suitable solutions.
2. Manage the sales process from lead generation to closing.
3. Provide quotes and pricing information to customers.
4. Accurately complete all sales support administration, including processing orders and quotations.
5. Consult with customers to identify the most suitable products for their needs.
6. Coordinate with internal teams (warehouse, transport, engineering) to meet lead times.

Requirements:

1. Minimum of 2 years' experience in customer experience, support, or sales roles.
2. Inquisitive mindset and passion for technical components.
3. Fluent in English and German.
4. Strong organizational skills.
5. Excellent customer care and telephone skills.
6. High attention to detail and concentration.
7. Confidence to develop the role and take ownership.
8. Knowledge of CRM or e-commerce platforms like Hubspot, Zendesk, or similar.
9. Proficiency in Microsoft Office (Word, Excel).

Additional Benefits:

• 40 hours/week, Monday to Friday.
• Office-based with work from home every Friday and early finish at 2:15 pm.
• Flexible working hours ('Smart Time') after probation.
• 25 days annual leave plus bank holidays.
• Contributory Paycare scheme.
• Annual salary review.

Impact Recruitment Services is acting as an employment agency for this role. Due to high application volumes, if you do not hear within 72 hours, your application was unsuccessful. All responses are managed in accordance with GDPR.