Customer Experience Coordinator

TN United Kingdom; Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to enhance their customer service team. This role is perfect for someone who thrives in a dynamic environment and has a passion for technical products. You'll be responsible for supporting B2B customers, managing sales processes, and ensuring exceptional service delivery. With a focus on professional growth, this company offers flexible working arrangements, including the option to work from home every Friday. If you're looking to make a significant impact in a forward-thinking organization, this opportunity is tailored for you.

Benefits

25 days of annual leave

Contributory Paycare scheme

Annual salary review

Flexible working hours

Qualifications

• Minimum of 2 years experience in customer service or sales.
• Fluent in both English and German.

Responsibilities

• Diagnosing customer product requirements and providing solutions.
• Managing the sales process from lead to customer.

Skills

Customer Service

Sales Skills

Fluency in German

Organizational Skills

Attention to Detail

Education

2+ years in customer experience or sales

Tools

Hubspot

Zendesk

Microsoft Office

Job description

Social network you want to login/join with:

Customer Experience Coordinator, Northampton

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Client:

Impact Recruitment

Location:

Northampton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

8c4f4a9dc7d9

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Customer Experience Coordinator (German speaking)

Northampton

Permanent

Full-time hours

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.

Duties and responsibilities for the Customer Experience Coordinator:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills and experience required for the Customer Experience Coordinator:

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as German
• Good organisational skills.
• Excellent customer care skills & telephone manner
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.
• 40 hours per week, Monday to Friday
• Office-based, work from home every Friday with early finish at 2.15pm
• Flexible working, 'Smart Time' after probation
• 25 days of annual leave, plus bank holidays
• Contributory Paycare scheme
• Annual salary review

Impact Recruitment Services are acting as an employment agency on behalf of our client.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
All responses will be managed in line with accordance with GDPR.