Commercial Customer Specialist

TN United Kingdom; Birmingham; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a Commercial Customer Specialist in Birmingham. This full-time role offers a hybrid work arrangement, blending in-office and flexible hours, and focuses on delivering exceptional customer service to commercial banking clients. The successful candidate will engage with customers, resolve queries, and contribute to process improvements in a dynamic environment. With a commitment to diversity and inclusion, this role promises a supportive atmosphere for all employees. If you thrive in a team-oriented setting and are passionate about customer relations, this opportunity is perfect for you.

Qualifications

• Ability to support commercial banking customers with queries.
• Strong communication skills and adaptability to change.

Responsibilities

• Support commercial banking customers with their banking queries.
• Build relationships and deliver excellent customer service.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Job description

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Commercial Customer Specialist, Birmingham

Client: HSBC Global Services Limited

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: e4bbf54fc392

Job Views: 3

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Location: BIRMINGHAM

Salary: £26,000 per annum

Work Hours: Full-time, 35 hours per week

Work Arrangement: Hybrid - 3 days in office, flexible working hours between 8am to 8pm Monday to Friday and 8am to 2pm on Saturday

This role involves supporting commercial banking customers with their banking queries, building relationships, delivering excellent customer service, and supporting process improvements. The successful candidate will need to be able to work in a team, communicate effectively, solve problems, and adapt to change.

The role starts on 21st July 2025 in Birmingham, with an 8-week training period. The position does not qualify for visa sponsorship.

HSBC is committed to diversity and inclusion and offers accommodations during the recruitment process for candidates who need them.