Customer Experience Consultant - FTC 3 Months

Michael Page; East Midlands; On-site; GBP 25,000 - 31,000; Full time

Job summary

Michael Page in Derby is seeking a customer service professional to handle inquiries across approved channels, provide clear and accurate responses, and keep customers updated on progress.

You will record interactions accurately, investigate issues with colleagues to resolve them, manage cases from start to finish, and share feedback to improve day-to-day service.

Qualifications

• Experience handling customer enquiries in a service setting.
• Clear communication through appropriate service channels.
• Ability to manage several customer cases with accurate records.

Responsibilities

• Handle customer queries through agreed service channels and provide clear, accurate responses.
• Keep customers updated on the progress of their requests, helping to maintain a smooth experience.
• Record customer interactions accurately so that information is easy to access and follow.
• Investigate customer issues and work with relevant colleagues to reach a practical resolution.
• Manage customer cases from initial contact through to completion, ensuring actions are followed up.
• Provide helpful information on services and processes to support customers with their enquiries.
• Identify recurring customer concerns and share feedback to help improve day-to-day service.

Skills

Customer enquiries handling

Clear communication

Investigating queries

Attention to detail

Case management

Collaboration

Job description

Client Details

The organisation operates in the Transport & Distribution industry in Derby.

Description

• Handle customer queries through agreed service channels and provide clear, accurate responses.
• Keep customers updated on the progress of their requests, helping to maintain a smooth experience.
• Record customer interactions accurately so that information is easy to access and follow.
• Investigate customer issues and work with relevant colleagues to reach a practical resolution.
• Manage customer cases from initial contact through to completion, ensuring actions are followed up.
• Provide helpful information on services and processes to support customers with their enquiries.
• Identify recurring customer concerns and share feedback to help improve day-to-day service.

Profile

• Experience of handling customer enquiries in a customer service setting.
• Ability to communicate clearly with customers through appropriate service channels.
• Confidence in investigating queries and following actions through to resolution.
• Strong attention to detail when recording customer information and case updates.
• Ability to manage several customer cases while maintaining clear records.
• Experience of working with colleagues to resolve customer issues.

Job Offer

Fixed-term contract.

Salary of £25,200 to £30,800, dependent on the level of experience.

Benefits to be confirmed.

People are at the heart of Michael Page

We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.