Customer Experience Specialist, Transport & Distribution

Michael Page; Derby; On-site; GBP 25,000 - 31,000; Full time

Job summary

Michael Page is seeking a Customer Experience Consultant in Derby to handle customer service activity within the Transport & Distribution sector. You will guide queries through defined service channels, provide timely updates, and practical support along the customer journey.

You will record interactions accurately, investigate issues with colleagues to reach resolutions, and manage multiple cases from start to finish while keeping clear records for service excellence.

Qualifications

• Experience handling customer enquiries in a service setting.
• Ability to communicate clearly with customers through service channels.
• Confidence in investigating queries and following actions through to resolution.
• Strong attention to detail when recording customer information and case updates.
• Ability to manage several customer cases while maintaining clear records.
• Experience working with colleagues to resolve customer issues.

Responsibilities

• Handle customer queries through agreed service channels and provide clear, accurate responses.
• Keep customers updated on the progress of their requests, helping to maintain a smooth experience.
• Record customer interactions accurately so that information is easy to access and follow.
• Investigate customer issues and work with relevant colleagues to reach a practical resolution.
• Manage customer cases from initial contact through to completion, ensuring actions are followed up.
• Provide helpful information on services and processes to support customers with their enquiries.
• Identify recurring customer concerns and share feedback to help improve day-to-day service.

Skills

Customer service

Clear communication

Investigation skills

Attention to detail

Case management

Collaboration

Tools

CRM systems

Job description

Michael Page is seeking a Customer Experience Consultant in Derby to handle customer service activity within the Transport & Distribution sector. You will guide queries through defined service channels, provide timely updates, and practical support along the customer journey.

You will record interactions accurately, investigate issues with colleagues to reach resolutions, and manage multiple cases from start to finish while keeping clear records for service excellence.