Customer Experience Co-ordinator

Wells and Co.; Bedford; On-site; GBP 24,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Experience Co-ordinator to enhance client satisfaction through exceptional service. This role involves managing customer orders, resolving issues, and collaborating with various teams to ensure timely deliveries. You will be pivotal in fostering strong relationships and promoting brand loyalty. If you're passionate about delivering excellence in customer service and thrive in a dynamic environment, this position offers a fantastic opportunity to make a significant impact in a supportive and fun workplace.

Benefits

31 days holiday + Xmas Day & NYE

Pension & Life Assurance

30% discounts off dining

Retail discounts

Fun culture surrounded by great people

Qualifications

• Experience in customer service is essential.
• Strong IT skills and ability to work with shared information systems.

Responsibilities

• Provide a seamless sales experience across multiple channels.
• Accurately capture and process customer orders and queries.

Skills

Customer Service Experience

Strong IT Skills

Excellent Communication Skills

Ability to Work Independently

Flexible Work Ethic

Job description

Join to apply for the Customer Experience Co-ordinator role at Wells and Co.

4 days ago Be among the first 25 applicants

Join to apply for the Customer Experience Co-ordinator role at Wells and Co.

Based at our Head Office in Bedford, we are recruiting for a Sales Experience Co-ordinator, to provide a positive sales experience for all our customers through capturing and processing orders, ensuring delivery is on time by our third-party logistic partners.

You will thrive on building strong relationships, resolving issues, and going above and beyond to ensure our clients feel valued, supported, and heard at every stage of their interaction with us. You will also be an advocate for Brewpoint brands, promoting and protecting our beers through adherence to our stocking policies.

Although part of a small team you will collaborate closely with key stakeholders including the Commercial, Brewing, Marketing, and Sales teams to grow sales volumes across all trade sectors.

Position:

• Provide a positive and seamless sales experience across multiple channels, handling customer orders, queries, and payments efficiently.
• Accurately capture and process all customer orders, ensuring smooth order fulfilment and timely delivery through our third-party logistics partners.
• Proactively address operational issues, ensuring customers are informed and that action plans are in place to resolve any delivery or supply-related problems.
• Manage customer expectations through clear, timely, and professional communication on order statuses, delivery timelines, and service inquiries.
• Administer POS requests, introduce new Brewpoint products, and promote special offers or alternatives for out-of-stock items.
• Support compliance efforts by challenging low or no orders and reducing buying out through proactive engagement.
• Ensure effective communication between departments, internal teams, and customers, fostering strong relationships to drive repeat business.
• Manage the booking system effectively for table and room reservations within our Managed House Estate.
• Assist the Sales Experience Team Leader and Head of Department in implementing new processes to enhance the overall customer experience.
• Additionally, you will support the Guest experience by assisting with table and room reservations across the Managed House Estate, enhancing customer satisfaction and increasing revenue.
  
  

Requirements:

• Experience of and desire for working in a customer service environment is essential.
• Strong I.T skills and experience of working with shared information systems.
• Ability to work independently to prioritise workloads with a “can-do” approach.
• Excellent communication skills are essential in order to deliver a first-class customer service every time.
• Flexible worth ethic as you will be required to work bank holidays
  
  

Other information:

In return, we will provide you with a great package including:

Salary £24,000 - £26,000

31 days holiday + Xmas Day & NYE

Pension & Life Assurance

30% discounts off dining

Retail discounts

Fun culture surrounded by great people

So! If you're passionate about people and service excellence this may be a great next role for you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitality

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