Customer Experience Advisor

TN United Kingdom; Leicester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Experience Advisor to join their dynamic team. This role offers a chance to make a real impact by helping customers navigate their energy needs, from setting up accounts to providing tailored solutions. With a focus on customer satisfaction, you'll thrive in a supportive environment that values your contributions and offers ample opportunities for career growth. Enjoy the benefits of hybrid working, generous holiday allowances, and a bonus scheme designed to reward your efforts. If you're driven to make a difference and excel in a fast-paced environment, this is the perfect opportunity for you.

Benefits

25 days holiday plus statutory holidays

Pension scheme with 5% employer contribution

Life assurance up to 4 times salary

Health Cash plan worth up to £900 per year

Bonus scheme with OTE of up to £150 per month

Discounted gym membership

Fully funded eye tests

Annual flu vaccination

Discounts at 900 retailers

Training opportunities

Qualifications

• Experience in customer service with problem-solving capabilities.
• Strong communication and negotiation skills are essential.

Responsibilities

• Assist customers with account setup and energy solutions.
• Resolve customer queries and negotiate pricing effectively.

Skills

Customer Problem Solving

Time Management

MS Office Skills

Communication Skills

Negotiation Skills

Job description

Customer Experience Advisor - Head Office - Syston, Leicester

£25,229 (Basic) + Bonus + Enhanced Overtime Rates

Monday to Friday - Saturday Overtime 1 in 4 weekends

Hybrid Working Available

Join 1,300 (and counting) colleagues at Flogas, doing energy right. Develop your career in a team where you matter, and there’s lots of room to grow and develop, as we work together to deliver more for our customers.

How you’ll power our business as a Customer Experience Advisor

You’ll do energy right by all your customers, whether you’re helping set up a new account quickly for a mother with a newborn or delivering innovative energy solutions for a national retail chain. As a Customer Experience Advisor with Flogas, you’ll find answers to every query and solutions to every challenge, ensuring homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator, resolving issues swiftly. Throughout, you’ll support your team, just as they’ll support you.

What we’ll need from you

• Experience working with customers to solve problems
• Proven ability to work in a busy environment, prioritise and manage multiple tasks successfully
• Good MS Office skills and strong attention to detail
• Excellent communication skills over phone, email, and web chat
• Negotiation skills and comfort working with numbers, from customer bills to pricing
• Drive to do right by customers and your team

What you’ll get from us

We value you. At Flogas, we’ll support you with all the benefits, training, and support needed to thrive.

• 25 days holiday plus statutory holidays, with the option to buy 5 additional days
• Pension scheme with 5% employer contribution
• Life assurance up to 4 times salary
• Health Cash plan worth up to £900 per year
• Bonus scheme with OTE of up to £150 per month
• Discounted gym membership
• Fully funded eye tests and contribution towards glasses
• Annual flu vaccination
• Discounts at 900 retailers
• Enhanced maternity/paternity benefits
• Training opportunities
• Employee Assistance Programme with 24/7 helpline
• One volunteering day off annually
• Monthly employee recognition awards

Flogas: Powered by people

At Flogas, we serve hundreds of thousands of customers across Britain, connecting them to energy when and where they need it. Supported by the global Group DCC, we’ve grown over 35 years to become a leading LPG supplier in the country. We’re investing in infrastructure and innovations to deliver 100% renewable energy by 2040 and offer a bright career future for you.

Doing right by everyone

People matter at Flogas. We are an equal opportunities employer and welcome applications from all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or education. We are committed to engaging and motivating our people, ensuring everyone feels proud to work here.