Customer Experience Leader - Full Time - Royston

TN United Kingdom; Royston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Experience Leader to enhance customer satisfaction in a dynamic environment. This role is pivotal in creating memorable dining experiences, welcoming customers, and building genuine connections. The ideal candidate will bring enthusiasm, energy, and a commitment to service excellence, working closely with a fast-paced team to exceed expectations. With a focus on continuous improvement, this position offers a chance to make a real impact while enjoying benefits like holiday pay and employee discounts. If you thrive in a vibrant setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Experience in customer service roles with a focus on enhancing customer experience.
• Ability to inspire and uplift team members and customers.

Responsibilities

• Welcome customers and create positive experiences during their visits.
• Collaborate with management to improve service quality.

Skills

Customer Service Expertise

Communication Skills

Problem-Solving

Team Collaboration

Job description

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Customer Experience Leader - Full Time - Royston, Royston

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Client:

Location:

Royston, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3db8cf61da29

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Overview

McDonald's is one of the most recognized brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We live by these values daily, fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

The Customer Experience Leader role is driven by a desire to continuously improve the customer experience. This key role places you at the heart of our business in the customer dining areas. Your primary responsibilities include welcoming customers into the restaurant and creating 'feel-good moments' during their visit. You will work closely with the management team to suggest improvements to our service experience, utilizing your training and skills.

As part of a fast-paced, energetic team, you will be crucial in delivering exceptional service. Building genuine rapport with customers and colleagues is essential. You should be able to uplift others' moods, inspire performance, and exceed customer expectations. Respectfulness, resilience under pressure, and proactive suggestions for improvement are vital. Expertise in customer recovery and creating positive experiences is required. Maintaining high energy levels while working efficiently and productively is essential.

In this dynamic environment, we seek individuals with a genuine smile, enthusiasm, energy, and the ability to connect with customers, making them feel valued.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.