Customer Experience Advisor

Mpb Europe Limited; Brighton, Frodsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a vibrant and creative customer experience team in a fully remote role with occasional office visits. This position offers the chance to engage with customers through various channels, providing exceptional support and building relationships. With a focus on personal and professional growth, you'll have opportunities to advance your career in a progressive environment. Enjoy generous benefits, including annual leave, private healthcare, and a learning management system to help you develop your skills. If you're passionate about customer service and eager to learn, this role is perfect for you!

Benefits

25 days annual leave + bank holidays + wellbeing day

Regular performance incentives

5% employer contributory pension scheme

Private healthcare

Employee Assistance Program

Social calendar

Access to free courses

2 volunteer days for charity

Qualifications

• Experience in customer support/service roles is preferred.
• Fluency in English, both verbal and written, is essential.

Responsibilities

• Support customers via live chat, email, and phone.
• Provide exceptional technical support and problem-solving.

Skills

Strong communication skills

Customer support experience

Fluent English skills

Problem solving abilities

Customer first mindset

Willingness to learn

Tools

SAAS tools

Job description

Are you a creative problem solver?

We are growing our customer experience department and are looking for enthusiastic customer experience professionals to support our customers via live chat, email and phone.

MPB is the leading platform for buying and selling used photography and videography equipment around the world.

This is a fully remote position but you'll very closely connected with your team as we have daily huddles via zoom and regular meetings together.You will be required to attend the Brighton office once every 10 weeks, on a Friday,for team days.

Why should you work in MPB’s customer experience team?

You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience. We are international, vibrant, creative, and constantly learning.

Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%). We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need

You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career.

Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures.

Skills you’ll need

• Strong communication skills and a caring attitude
• Some previous experience in a customer support/service/experience role
• Fluent English skills - verbal and written
• Problem solving abilities
• Customer first mindset
• Willingness to learn and develop

Even better if you

• Have an interest in photography or videography (is highly beneficial).
• Have any other language skills - verbal and written

Benefits

At MPB we support our staff and their careers in every way we can.

25 days annual leave + bank holidays + wellbeing day
Regular fun performance incentives every other month
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Bespoke Learning Management System - the MPB 'Learning Lab' with access to thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days for charity which aligns with MPB values