Customer Service Assistant - Silloth And Maryport

Cumberland Building Society; Silloth, Maryport; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days holiday + pro-rata buy/sell up

Personal wellbeing day

Health & wellbeing events

Community Day: extra paid day

Job summary

Cumberland Building Society is seeking a Customer Service Assistant for a fixed-term 12-month contract. The role is part-time, based primarily at Silloth and Maryport branches, with flexibility to work at other nearby branches as required.

You will deliver excellent customer service, handle cash transactions, and promote the Society’s products while supporting a collaborative team environment. The ideal candidate will be friendly, organised and punctual.

Qualifications

• Demonstrated commitment to delivering outstanding customer experience.
• Strong communication and organisational skills.
• Confident in customer-facing environments and able to achieve targets.

Responsibilities

• Provide efficient cashiering service.
• Spot opportunities to help customers and promote products and services.
• Discuss and explain Cumberland Building Society products to customers.
• Collaborate with other branches and teams as needed.

Skills

Customer service

Communication

Organisation

Job description

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we’re here to brighten the lives of those we work for and work with.

This will be a fixed term contract for a period of 12 months.

The Benefits

• Salary - £17,120.18 (pro-rata FTE Salary £26,298. Band 5)
• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days pro-rata for part-time.
• Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
• Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

About the Role

Exceptional service at The Cumberland is something our customers can rely on. Regardless of what’s going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business.

The role will be primarily based at our Silloth and Maryport branches, but you may be required to work in other branches in the area, depending on business need.

This will be a part-time role and you’ll work 24.25 hours per week Monday, Wednesday and Friday, 8.45am to 5.15pm (and every other Saturday from 8:45am to 12:15pm).

About You

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• Confidence in working in a customer facing environment and motivated to achieve key objectives