Customer Experience Champion - FTC Sales Support

Carparison Ltd; Exeter; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme: Scottish Widows Salary

Employee Assistance Programme

Exclusive Discounts & Rewards Program

Life Assurance x 1 basic salary at no/

Cycle to Work Scheme

Eye Care Vouchers

Long Service Awards

Job summary

Carcomparison Leasing in Exeter is seeking a Customer Experience Champion to join our award-winning team and be the primary point of contact for customers. You will deliver outstanding service and build long-term loyalty across multiple channels.

This fast-paced, detail-oriented role requires excellent communication, organization, and the ability to manage the full customer journey from order to delivery and aftercare, while supporting the sales team and maintaining accurate records.

Qualifications

• 2 years customer service experience preferred.
• Strong communication and organisational skills.
• Detail-oriented and proactive.

Responsibilities

• Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout
• Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies
• Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed promptly
• Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence
• Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded
• Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment

Skills

Customer service

Communication

Organization

Job description

Carcomparison Leasing in Exeter is seeking a Customer Experience Champion to join our award-winning team and be the primary point of contact for customers. You will deliver outstanding service and build long-term loyalty across multiple channels.

This fast-paced, detail-oriented role requires excellent communication, organization, and the ability to manage the full customer journey from order to delivery and aftercare, while supporting the sales team and maintaining accurate records.