Sales Administrator - Exeter

Carparison Ltd; Exeter; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme: Scottish Widows Salary

Employee Assistance Programme

Exclusive Discounts & Rewards Program

Life Assurance x 1 basic salary at no/

Cycle to Work Scheme

Eye Care Vouchers

Long Service Awards

Job summary

Carcomparison Leasing in Exeter is seeking a Customer Experience Champion to join our award-winning team and be the primary point of contact for customers. You will deliver outstanding service and build long-term loyalty across multiple channels.

This fast-paced, detail-oriented role requires excellent communication, organization, and the ability to manage the full customer journey from order to delivery and aftercare, while supporting the sales team and maintaining accurate records.

Qualifications

• 2 years customer service experience preferred.
• Strong communication and organisational skills.
• Detail-oriented and proactive.

Responsibilities

• Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout
• Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies
• Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed promptly
• Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence
• Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded
• Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment

Skills

Customer service

Communication

Organization

Job description

Hours: Monday to Friday, 08:30-17:30 (1-hour lunch break) 12 month FTC

Location: Exeter, United Kingdom

Experience: Customer service: 2 years (preferred)

Job Description

Are you a driven and enthusiastic individual who enjoys working closely with customers?

Join the award-winning team atCarcomparison Leasingas aCustomer Experience Championand play a key role in delivering outstanding customer service.

About the Role

We are looking for aCustomer Experience Championto join our team and act as the primary point of contact for our customers. In this role, you will consistently exceed customer expectations by delivering outstanding service aligned with business needs, managing communication across multiple channels, and building long-term customer loyalty.

This is a fast-paced, customer-focused role suited to someone who is highly organised, detail-oriented, and passionate about delivering excellence.

About Us

Carcomparison launched in 2018 to meet the rising demand for fast, personal, and competitive car leasing services. We work with dealerships and funders nationwide to bring customers the best car leasing options, taking the hassle out of finding the perfect vehicle. Our award-winning team is proud to have been named'Best Leasing Broker'and consistently exceeds industry standards for customer satisfaction and performance.
At Carcomparison, we work hard, strive for excellence, and still take time to enjoy the journey!

What We Offer You

• Pension Scheme: Scottish Widows Salary Sacrifice
• Employee Assistance Programme
• Exclusive Discounts & Rewards Programme
• Life Assurance x 1 basic salary at no cost to you
• Cycle to Work Scheme
• Eye Care Vouchers
• Long Service Awards

Your key Responsibilities would be:

• Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout
• Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies
• Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed in a timely and professional manner
• Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence
• Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded
• Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment

About you?

• Industry experience? Bonus! But not a deal-breaker – we’re looking for the right attitude and attention to detail.
• Confident communicator who thrives in a fast-paced environment
  
• Highly organised with the ability to manage multiple priorities effectively
• Positive, proactive, and detail-oriented mindset

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.