Automotive CX Specialist

Van Mossel Automotive Group UK Ltd; England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Car Benefit Scheme

Vehicle Purchase Discount

Company Discounts

Retail & Lifestyle Discounts

30 Days’ Holiday

Career Development & Training

Healthcare Benefits

Pension

Life Assurance

Cycle to Work Scheme

Refer a Friend Scheme

Social Events

Job summary

Van Mossel Automotive Group UK Ltd in Poole is seeking a Customer Experience Executive to be the first point of contact for prospective customers. You will handle enquiries via phone, email and online channels, qualify opportunities and set appointments to support the sales team.

With a focus on delivering exceptional service, you will maintain accurate customer data, nurture relationships and contribute to growth in a fast-paced environment. A comprehensive benefits package accompanies the role.

Qualifications

• Excellent communication and interpersonal skills.
• A customer-focused approach with a passion for delivering exceptional service.
• Confidence speaking with customers over the phone and through digital channels.
• Strong organisational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Previous experience in customer service, sales support, contact centre, or automotive retail would be advantageous, but is not essential.

Responsibilities

• Act as the first point of contact for prospective customers, delivering a professional and positive first impression.
• Respond to customer enquiries received via telephone, email, website and digital channels.
• Qualify customer enquiries and identify sales opportunities through effective questioning and customer engagement.
• Arrange appointments for the sales team and ensure timely follow-up of all leads.
• Manage and maintain customer information accurately within internal systems.
• Build strong relationships with customers by providing outstanding service throughout their journey.
• Work closely with sales teams to maximise appointment attendance and conversion opportunities.
• Ensure all customer interactions are handled efficiently, professionally and in line with company standards.
• Proactively follow up with customers and maintain regular communication to support the sales process.
• Contribute to team targets and support the continued growth and success of the business.

Skills

Communication skills

Customer focus

Phone/digital fluency

Organisational skills

Multi-tasking

Sales support experience (advantageous

Job description

Van Mossel Automotive Group UK Ltd in Poole is seeking a Customer Experience Executive to be the first point of contact for prospective customers. You will handle enquiries via phone, email and online channels, qualify opportunities and set appointments to support the sales team.

With a focus on delivering exceptional service, you will maintain accurate customer data, nurture relationships and contribute to growth in a fast-paced environment. A comprehensive benefits package accompanies the role.