Sales Administrator - Exeter

Vanparison Leasing; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Employee Assistance Programme

Exclusive Discounts & Rewards Program

Life Assurance x 1 basic salary at no/

Cycle to Work Scheme

Eye Care Vouchers

Long Service Awards

Job summary

Carcomparison Leasing in Exeter seeks a Customer Experience Champion to be the primary contact for customers, delivering outstanding service and building loyalty.

You will manage communications across channels, exceed expectations, and work closely with the sales team to support orders and post-delivery activities.

Qualifications

• 2 years customer service experience preferred.
• Confident communicator who thrives in a fast-paced environment.
• Highly organised with the ability to manage multiple priorities.

Responsibilities

• Manage the full customer journey from order through delivery and post-delivery, providing regular updates and ensuring an exceptional customer experience.
• Act as a key sales support contact for customers and the sales team, maintaining accurate records, documentation, invoices, and resolving discrepancies.
• Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, and customer agreements are completed promptly.
• Communicate clearly and courteously with customers, dealers, funders, and internal colleagues across departments to promote quality and excellence.
• Proactively manage inbound and outbound communications, including calls and the shared Customer Experience inbox, meeting KPIs and recording call notes.
• Manage and resolve customer complaints in line with procedures in a fast-paced environment.

Skills

Customer service

Communication

Organisation

Job description

Hours: Monday to Friday, 08:30-17:30 (1-hour lunch break) 12 month FTC

Location: Exeter, United Kingdom

Experience: Customer service: 2 years (preferred)

Job Description

Are you a driven and enthusiastic individual who enjoys working closely with customers?

Join the award-winning team atCarparison Leasingas aCustomer Experience Championand play a key role in delivering outstanding customer service.

About the Role

We are looking for aCustomer Experience Championto join our team and act as the primary point of contact for our customers. In this role, you will consistently exceed customer expectations by delivering outstanding service aligned with business needs, managing communication across multiple channels, and building long-term customer loyalty.

This is a fast-paced, customer-focused role suited to someone who is highly organised, detail-oriented, and passionate about delivering excellence.

About Us

Carcomparison launched in 2018 to meet the rising demand for fast, personal, and competitive car leasing services. We work with dealerships and funders nationwide to bring customers the best car leasing options, taking the hassle out of finding the perfect vehicle. Our award-winning team is proud to have been named'Best Leasing Broker'and consistently exceeds industry standards for customer satisfaction and performance.
At Carcomparison, we work hard, strive for excellence, and still take time to enjoy the journey!

What We Offer You

• Pension Scheme: Scottish Widows Salary Sacrifice
• Employee Assistance Programme
• Exclusive Discounts & Rewards Programme
• Life Assurance x 1 basic salary at no cost to you
• Cycle to Work Scheme
• Eye Care Vouchers
• Long Service Awards

Your key Responsibilities would be:

• Manage the full customer journey from order through delivery and post-delivery, providing regular updates, taking appropriate actions, and ensuring an exceptional customer experience throughout
• Act as a key sales support contact for customers and the sales team, maintaining accurate customer records, documentation, invoices, and resolving any discrepancies
• Liaise with supplying dealers and funder partners to ensure vehicles are prepared, delivered, documented, and customer agreements are completed in a timely and professional manner
• Communicate clearly, courteously, and efficiently with customers, dealers, funders, and internal colleagues across all departments, promoting a culture of quality and excellence
• Proactively manage inbound and outbound communications, including telephone calls, personal correspondence, and a shared Customer Experience inbox, ensuring response time KPIs are met or exceeded and accurate call notes are recorded
• Manage and resolve customer complaints in line with company procedures, demonstrating a positive, proactive, and solutions-focused approach in a fast-paced environment

About you?

• Industry experience? Bonus! But not a deal-breaker – we’re looking for the right attitude and attention to detail.
• Confident communicator who thrives in a fast-paced environment
• Highly organised with the ability to manage multiple priorities effectively
• Positive, proactive, and detail-oriented mindset

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.