Customer Experience Champion — Digital Banking Support

Virgin Money; Carlisle; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial services provider in Carlisle is looking for enthusiastic Customer Consultants. You'll welcome customers, help them with digital services, and resolve banking queries while collaborating with teammates. Ideally, you have a passion for customer service and great communication skills. This full-time role offers a competitive salary and generous benefits from day one, including holidays and health perks. Join us to make a meaningful difference!

Benefits

Generous holidays - 38.5 days annual leave

Paid well-being days

Market-leading pension

Private medical cover

Qualifications

• Experience or passion for delivering excellent customer service.
• Strong curiosity to explore customer needs and provide solutions.
• Ability to communicate effectively with diverse personalities.

Responsibilities

• Welcome customers and assist them with digital services.
• Resolve customer queries related to banking services.
• Collaborate with colleagues for expert customer support.

Skills

Customer service experience or passion

Great communication skills

Flexible working approach

Interest in digital technology

Tools

Microsoft Office

Job description

A leading financial services provider in Carlisle is looking for enthusiastic Customer Consultants. You'll welcome customers, help them with digital services, and resolve banking queries while collaborating with teammates. Ideally, you have a passion for customer service and great communication skills. This full-time role offers a competitive salary and generous benefits from day one, including holidays and health perks. Join us to make a meaningful difference!