Customer Experience Champion - Banking & Digital Tools

HSBC Holdings plc; Workington; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Six weeks holiday

Perks at Work

Pension contributions

Life Assurance

Flexible benefits platform

Sharesave scheme

Résumé du poste

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, ensuring a positive, personalised banking experience.

Full-time role with training, competitive salary, and extensive benefits. You will work 35 hours weekly across Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 in UK branches, with potential local

Qualifications

• Excellent communication, able to engage in conversations and build connections.
• Demonstrate empathy and provide personalised service to customers.
• Adapt to a changing environment and prioritise customer needs.

Responsabilités

• Be the first point of contact for customers in branch and take ownership of inquiries to deliver exceptional service.
• Educate customers on HSBC digital services and fraud awareness.
• Assist customers with more complex banking needs to ensure they feel supported in their choices.

Connaissances

Communication skills

Empathy

Customer service mindset

Able to hold a conversation

Description du poste

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will identify vulnerable customers and support those with complex needs, ensuring a positive, personalised banking experience.

Full-time role with training, competitive salary, and extensive benefits. You will work 35 hours weekly across Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 in UK branches, with potential local