Customer Experience Advisor, Digital Banking & Fraud

HSBC Holdings plc; Warrington; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Holidays: 6+ weeks

Pension contribution

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Holdings plc in Warrington is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital banking, and promote financial inclusion. You will be the frontline for the branch, taking ownership of enquiries and guiding customers through HSBC's digital options.

The role emphasizes strong communication, empathy, and the ability to adapt to a changing environment. Full-time hours are Mon-Fri 09:00-17:00 with Saturday shifts and training provided.

Qualifications

• Excellent communication skills enabling effective conversations.
• Empathy and ability to build strong connections with customers.
• Resilience in a changing environment.
• Ability to identify vulnerable customers and tailor support.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine best support.
• Assist customers with complex banking needs and provide personalised service.

Skills

Excellent communication

Empathy

Ownership

Fraud awareness

Customer education

Job description

HSBC Holdings plc in Warrington is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital banking, and promote financial inclusion. You will be the frontline for the branch, taking ownership of enquiries and guiding customers through HSBC's digital options.

The role emphasizes strong communication, empathy, and the ability to adapt to a changing environment. Full-time hours are Mon-Fri 09:00-17:00 with Saturday shifts and training provided.