Customer Experience Champion

Dx; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Health plan

20 days holiday + bank holidays

Long service recognition

Parental leave enhancements

Pension scheme

Life assurance

Employee assistance

DX Discounts

Career progression

Job summary

Dx in Manchester is seeking a Customer Service Advisor to deliver outstanding support to a diverse client base. You will respond to inbound queries, resolve issues and work closely with account management teams to meet service standards and customer expectations.

You will thrive in a busy environment, co-ordinating with service centres and colleagues to ensure timely action on requests. The role offers competitive pay, a company pension, life assurance and a range of wellbeing benefits with

Qualifications

• Respond to inbound customer queries and resolve issues.
• Coordinate with account management teams to meet SLAs.
• Work as part of a team to ensure high service standards.
• Engage proactively with service centres to confirm requirements and actions.
• Identify and escalate issues when needed.
• Assist with other customer account support duties.

Responsibilities

• Receive and handle all inbound queries and manage through to resolution for specific customer accounts.
• Action all customer queries in line with required processes and service level agreements.
• Work as part of a team to ensure excellent customer service delivery every time.
• Coordinate with service centres to ensure customer requirements are received and actioned.
• Recognise and deal with queries and requests in line with account requirements.
• Undertake any other customer account support duties as required.

Job description

Dx in Manchester is seeking a Customer Service Advisor to deliver outstanding support to a diverse client base. You will respond to inbound queries, resolve issues and work closely with account management teams to meet service standards and customer expectations.

You will thrive in a busy environment, co-ordinating with service centres and colleagues to ensure timely action on requests. The role offers competitive pay, a company pension, life assurance and a range of wellbeing benefits with